Course curriculum

  1. 1

    • 1. Welcome to the course

    • 2. Product and service knowledge

    • 3. Customer service skills

    • 4. Legislation, regulations, and procedures

    • 5. Time management

    • 6. Next steps

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Recognition of Prior Learning

This course aligns with key components of the SIR30216 Certificate III in Retail and can contribute to your RPL evidence portfolio.

Let's dive in!

You’ve got six months to complete the course — plenty of time to work through it at your own pace.